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General Info

  • What Will Happen to My data after trial end?
  • Can I see my employees in real time in the Time Clock Plan?
  • What will happen to my data if I cancel my subscription?
  • Can I use the platform as Time Clock & GPS Locator at the same time?
  • Can I access my trial account if I don’t subscribe?
  • What is this software?
  • Is this software GDPR-compliant?
  • Why didn’t I get an email from you after registering?
  • What is the difference between GPS locator and Time Clock?
  • What is the reference code in signup page?

Admin Account

  • I can’t access my business account
  • Where can I find my access credential?
  • Why does my dashboard display a random location?
  • Can I track my employee whenever I want using my admin account?
  • Can I monitor all my field employees’ routes and paths details?

Employee App

  • Does the app drain mobile battery?
  • What happen if employee doesn’t check-in/out on the employee app?
  • What if my employee deletes the Employee app?
  • How to download the Employee App?
  • Does the Employee app check in/out employees automatically when they arrive at a specific location?
  • What is activation code in Employee app?

Privacy & Legal

  • My employees refuse to download the Employee app to their phones, claiming that it violates their privacy!
  • Why My Browser ask for location permission “whereismystaff.com wants to know your location”?
  • Can I force my employees to use the Employee App to track their activities & movements?
  • Can I permanently delete my company’s and my employees’ data?
  • Where do you retain my company’s and workers’ data?

Best practices

  • How can I manage my employees who work at multiple sites/clients every day?
  • How to prevent buddy punching using Where’s My Staff?

Attendance and Work Time Logging

  • How to record attendance Employee Working Only in the Office
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  • Where can I find my access credential?

< 1 min read

To find or edit your access credentials, including your username and password, follow these steps:

  1. Open your admin account.
  2. Go to the “Profile” tab.
  3. Here, you can find your email, username, phone number, and other profile information.
  4. If you wish to change your password, you can do so by clicking on “Change password.”
  5. You’ll be prompted to enter your old password followed by the new one. Follow the on-screen instructions to complete the password change process.

If you’ve forgotten your current password and cannot access your business account, you can reset it from the sign-in page. For more detailed information on how to reset your password in such a situation, please refer to the "I cannot access my business account" section on the sign-in page or contact our customer support for assistance.

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Updated on January 1, 2025
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