• Product
  • Resources
    • Case Studies
    • Blog
    • Documentation
    • FAQ
    • Our Roadmap
    • Services Status
    • API
  • About
    • Contact Us
    • Become a Partner
  • Pricing
  • عربي
Menu
  • Product
  • Resources
    • Case Studies
    • Blog
    • Documentation
    • FAQ
    • Our Roadmap
    • Services Status
    • API
  • About
    • Contact Us
    • Become a Partner
  • Pricing
  • عربي
sign in
sign in
  • Product
  • Resources
    • Case Studies
    • Blog
    • Documentation
    • FAQ
    • Our Roadmap
    • Services Status
    • API
  • About
    • Contact Us
    • Become a Partner
  • Pricing
  • عربي
Menu
  • Product
  • Resources
    • Case Studies
    • Blog
    • Documentation
    • FAQ
    • Our Roadmap
    • Services Status
    • API
  • About
    • Contact Us
    • Become a Partner
  • Pricing
  • عربي

General Info

  • What Will Happen to My data after trial end?
  • Can I see my employees in real time in the Time Clock Plan?
  • What will happen to my data if I cancel my subscription?
  • Can I use the platform as Time Clock & GPS Locator at the same time?
  • Can I access my trial account if I don’t subscribe?
  • What is this software?
  • Is this software GDPR-compliant?
  • Why didn’t I get an email from you after registering?
  • What is the difference between GPS locator and Time Clock?
  • What is the reference code in signup page?

Admin Account

  • I can’t access my business account
  • Where can I find my access credential?
  • Why does my dashboard display a random location?
  • Can I track my employee whenever I want using my admin account?
  • Can I monitor all my field employees’ routes and paths details?

Employee App

  • Does the app drain mobile battery?
  • What happen if employee doesn’t check-in/out on the employee app?
  • What if my employee deletes the Employee app?
  • How to download the Employee App?
  • Does the Employee app check in/out employees automatically when they arrive at a specific location?
  • What is activation code in Employee app?

Privacy & Legal

  • My employees refuse to download the Employee app to their phones, claiming that it violates their privacy!
  • Why My Browser ask for location permission “whereismystaff.com wants to know your location”?
  • Can I force my employees to use the Employee App to track their activities & movements?
  • Can I permanently delete my company’s and my employees’ data?
  • Where do you retain my company’s and workers’ data?

Best practices

  • How can I manage my employees who work at multiple sites/clients every day?
  • How to prevent buddy punching using Where’s My Staff?

Attendance and Work Time Logging

  • How to record attendance Employee Working Only in the Office
View Categories
  • Home
  • Documentation
  • Admin Account
  • I can’t access my business account

1 min read

If you are having trouble accessing your business account, please follow these step-by-step instructions:

  1. Open your web browser.
  2. Go to the official website: https://whereismystaff.com/
  3. Click on the “Sign In” option located in the top menu.
  4. You will be redirected to the login page at https://account.whereismystaff.com/.
  5. Enter your username (the one you used when creating your account).
  6. Enter your password (the one you used when creating your account).
  7. Click the “Sign In” button.

If you have forgotten your password or username, follow these additional steps:

  1. Click on the “Forgot Password?” box.
  2. Enter the email address associated with your account (the one you used during registration).
  3. You will receive an email containing your username and a link to reset your password.

Please note: If you do not find the email in your inbox, check your Junk or Spam folder. To ensure you receive future emails from us, you can add our domain “whereismystaff.com” to your list of safe senders.

By following these steps, you should be able to regain access to your business account. If you encounter any further issues or require additional assistance, feel free to contact our support team for further guidance.

What are your Feelings
Share This Article :
  • Facebook
  • X
  • LinkedIn
  • Pinterest
Still stuck? How can we help?

How can we help?

Updated on January 1, 2025
Where can I find my access credential?

Implement 'Where's My Staff' for efficient and reliable tracking, enhancing employee safety and optimizing operations

Built with Trust and Expertise

Try Where’s My Staff Free for 14 days
No Credit card required

Start my free trial

Or book you online meeting with one of our lovely sales reps

Schedule my meeting
Solutions
  • GPS Location Tracking
  • Time Clock App
  • GPS Location Tracking
  • Time Clock App
  • Security Team
  • Sales Team
  • Security Team
  • Sales Team
  • Home Healthcare
  • Cleaning Services
  • Home Healthcare
  • Cleaning Services
  • NGOs
  • Construction Site
  • NGOs
  • Construction Site
  • Status
  • Blog
  • Careers
  • Documentation
  • FAQ
  • Pricing
  • Contact
Menu
  • Status
  • Blog
  • Careers
  • Documentation
  • FAQ
  • Pricing
  • Contact
© 2025
Where's My Staff
  • Terms & Conditions
  • Privacy Policy
  • Status
  • Terms & Conditions
  • Privacy Policy
  • Status
Instagram Facebook Youtube
top
By Solution
GPS Location Tracking

Monitor in real time your field employees’ attendance and locations

Time Clock App

Know exactly what time each and every employee arrived and left the company.

By Use Case
Security Team
Cleaning Services
Sales Team
Home Healthcare
Construction Sites
NGOs
Explore all features